Customer Support
Account, billing or product questions.
[email protected]Contact
We'd love to hear from you
Questions about features, pricing, billing or partnerships? Reach out and our team will respond within one business day — most replies arrive in minutes.
<3 min
Avg response
24/7
Live support
40+
Team members
SOC2
Aligned controls
Reach the team
Direct contact channels
Prefer email, phone or post? Use the channel that suits you best.
Headquarters
47 Rue Vivienne, 75002 Paris, France
Live chat
Available 24/7 inside the dashboard
Departments
Talk to the right team faster
Sales & Enterprise
Custom plans, procurement and security reviews.
[email protected]Partnerships
Integration, agency and reseller partnerships.
[email protected]Press & Media
Brand assets, interviews and press inquiries.
[email protected]Locations
A distributed team, a single mission
Paris, France
Headquarters
47 Rue Vivienne, 75002 Paris, France
Remote — EU
Engineering & Support
Distributed team across the European Union
Remote — Americas
Customer Success
Distributed team across North & South America
FAQs
Common questions
What are your support hours?
Live chat is staffed 24/7. Email and ticket-based support is answered within one business day, with most replies in under three minutes during peak hours.
Do you offer custom enterprise plans?
Yes — for teams managing multiple stores or requiring dedicated infrastructure, our sales team can scope a tailored plan including SSO, custom SLAs and dedicated onboarding.
How do I report a security issue?
Please email [email protected] with details. We acknowledge all reports within 24 hours and follow a responsible-disclosure process.
Can I migrate from another platform?
Annual customers receive guided migration assistance. Our team helps map data, validate imports and verify integrations before go-live.
Prefer to try first?
Spin up a trial for just 35 credits — get started in under two minutes.